NASSCOM Announces Ranking of Top 20 IT-BPO for 2011

TCS leads the pack, followed by Infosys and Wipro

Echoing the upbeat mood of the IT-BPO industry atthe NASSCOM HR Summit, 2011, NASSCOM today announced the annual rankings of top 20 IT-BPO employers in India, for Financial Year 2010-11. Tata Consultancy Services has emerged as the largest recruiter over the last year, followed by Infosys and Wipro Technologies.  The rankings reveal a surge in hiring, with almost one third of the industry aiming to grow by 25 percent, and a little over two-third of the industry planning to increase their employee base by 10 percent in the coming year. There is also a renewed focus on increasing the number of women in the workforce, with women as a percentage of total new hires reaching more than 40 percent over the last 3 years.

The cost of hiring for almost half of the industry has declined over the last three years, as a result of increased referrals, campus placements and internal job postings. Hiring from tier-3 cities has also increased over the last year, and companies that are sourcing talent from tier-3 locations have reported a higher manpower fulfillment ratio. The industry is also investing in a number of initiatives to build a trainable talent pool, making available talent industry ready and imparting specialized training to create more domain experts. As per the latest survey findings, almost 90 percent of IT-BPO companies sponsor certification programs for employees while 83 percent conduct programs internally. Almost 70 percent companies said that they sponsor higher education for their employees.

NASSCOM Top 20 IT-BPO Employers in India FY2010-11

Rank Company Rank Company 1 Tata Consultancy Services Ltd. 11 Mahindra Satyam 1 2 Infosys Limited 12 Intelenet Global Services Ltd* 3 Wipro Technologies Ltd. 13 Firstsource Solutions Ltd* 4 Cognizant Technology Solutions India Pvt. Ltd. 14 CSC, India 5 HCL Technologies Ltd 15 WNS Global Services (P) Ltd* 6 Mphasis Ltd 16 Syntel Ltd 7 Genpact Ltd 17 Patni Computer Systems Limited 2 8 Capgemini India Pvt Ltd 18 Hinduja Global Solutions Ltd* 9 Tech Mahindra Ltd 1 19 Exl Service.com (India) Pvt Ltd* 10 Aegis Ltd 20 L&T Infotech

1 Tech Mahindra and Mahindra Satyam have been ranked separately as they are functioning as two separate entities
2 iGATE Patni acquisition was completed on May 12, 2011 (FY 2012). The ranking here is only for Patni Computers as this is based on FY 2011 employee data
Note: This list is based on the India-based FTE headcount of firms with IT-BPO operations in India, as reported to NASSCOM in its annual survey.
Based on publicly available information, few other MNC's such as IBM, Accenture, Convergys, HP India would have also featured in this list. However, as they have not participated in the survey, NASSCOM do not have all the required details and are unable to rank them.
Most companies on this list are engaged in IT as well as BPO. Companies marked with an * indicate pure-play BPO firms.

 Fast facts from the findings of the survey:

1. Women constitute 37% of the total workforce
2. 1/3rd of the current employee base is less than 25 years old; 55% is 26 – 35 years; 10% is 36 – 45 years; 2% is 45+
3. Differently abled employees constitute only 0.2% of the workforce
4. 90% of companies surveyed reported an increase in employee referrals whereas 75% reported an increase in campus hiring and internal job postings.
5. Offer acceptance ratio is estimated at 80%

Focus areas for skill enhancement:

1. Domains: BFSI, Telecom
2. Service Lines:
1. IT Services and Engineering Services – Application Development & Maintenance;
2. BPO Voice – Six Sigma;
3. BPO Non Voice – Business Research & Analytics
3. Other Specialized Skills: Cross-platform skills like SAP, Oracle, Java & Emerging technologies: Cloud, Virtualisation, SOA, SaaS
4. Geo-specific: Language skills

About NASSCOM :

NASSCOM® is the premier trade body and the chamber of commerce of the IT-BPO industries in India. It is a global trade body with more than 1200 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software development, software services, software products, consulting services, BPO services, e-commerce & web services, engineering services off-shoring and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 2.24 million professionals.